Company ordering process and testing.

1.       As IT broker we do not carry stock on our office premises, as client’s order we confirm availability with our local
 suppliers and send clients a formal quote with our details.
With this we are also able to give a turnaround time to the client on their order.

2.       Once payment reflects in our business account we collect and complete orders.
We ask for payment from clients as a commitment to the deal as we are held liable to take refurbished stock
once ordered at supplier or get penalised.

3.       Suppliers need on average a day turn around on refurbished orders to complete the last of there refurbishment
and quality testing process.

We at this stage average a day or less once we receive stock to complete our own level of testing, updating
and completing an order to a client particular requirements before release.

4.       All order go through soak testing and a variety of hardware test s and software checks to ensure there are no flaws
that may have been missed up until this point.

5.       All hardware we offer from the new as well as refurbished has a 1 year carry in warranty.
In the cases where there is an extended warranty from manufacturer it’s stated on the invoice to client.

6.       Once order is complete and has passed all company soak testing we arrange with clients to collect and make out
the final invoice with the systems serial numbers and details for records.

7.       If a client is not local to our business they may use a courier or we can quote them on a company by the name of XOC
 we have used for the past six years that has never once let us down or to date damaged a single item we have sent.
http://www.xoc.co.za/

TERMS & CONDITIONS

1.     All sales are strictly EFT or cash.  No cards or cheques will be accepted.

2.     Orders will only be released to a client / courier once we confirmed cleared payment in our bank account.

3.     Faulty equipment is to be returned to Xtreme TT as client’s cost.

4.     New items returned for credit will only be accepted if it is in a resaleable condition and done at the discretion of Xtreme TT and our suppliers. 
         NO cash refunds will be done.   
         PLEASE NOTE that our suppliers will NOT accept items for credit if it was wrongly ordered from us or by the client.

5.     IF a client has buyer’s remorse on refurbished item bought and there is NOTHING FAULTY with the item, a handling fee of 15% will be deducted from the credit passed.
         This is enforced by our refurbished suppliers onto us.

6.     Errors & Omissions are Excepted.

7.     Pricing may change without prior notice and this is due to the exchange rate fluctuations as well as stock availability at time of placing orders.

8.     The standard turn-around time for orders is usually 48 hours once we have received cleared payment in our bank account. 
         This may however change due to circumstances beyond our control such as stock availability as well as load shedding.

9.     We currently provide all PCs and Laptops with the latest version of Windows 10 software and will be updated by us before releasing the order.
         A Certificate of Authenticity  (CoA) software license will be fixed onto the PC and / or Laptop.

10.  All refurbished servers are sold WITHOUT any operating software, unless stated otherwise.

11.  We will not install any illegal or pirated software on PCs, laptops and / or servers.

12.  Orders can either be collected from our premises during our office hours or could be delivered via courier to the client.  Courier costs will be for the client’s account.

13.  Although great care is taken when packaging orders that needs to be delivered by couriers, Xtreme TT accepts NO responsibility for any damaged in transit once the parcel has left our premises.
         This is in line with the courier’s terms & conditions.

WARRANTY

1.     Any media, consumables and software do NOT carry any warranty.

2.     All refurbished items are sold standard with a 1 Year CARRY-IN warranty.  This warranty can be extended to a TWO year warranty period at the time of purchase for an additional fee of 15%.

3.     All NEW items are sold with the respective manufacturer’s / supplier’s warranty. Faulty hardware items will be swopped out for a NEW item if returned to us within 24 hours.

4.     Batteries on Laptops and UPS carries a SIX MONTH warranty.

5.     Any faulty part / component that cannot be repaired by our suppliers, will be swopped out provided it is within the warranty period at the time.

6.     The following are EXCLUDED from warranty claims:

a.     Any physical damage to the item;

b.     Any burn marks on the item;

c.      Lightning damage, and/or damage due to power surge;

d.     Missing / damaged serial numbers and / or other original labels;

e.     Any markings, writings on and / or tampering with an item;

f.       Mishandling of an item;

g.     Any unauthorized opening of a faulty PC / Laptop / Server by anybody other than our respective supplier.
         In such cases, the warranty WILL BE VOID and any repair costs to the item, will be for the client’s account.

7.     It is the client’s responsibility to make backups of all data (when and where it is possible to make backups) before a PC / Laptop is booked in with us for repair.
         We DO NOT offer backup services and DO NOT take any responsibility for any data loss.

8.     The Microsoft Windows 10 operating software is EXCLUDED from the warranty. 
         In cases where the operating software becomes corrupt for whatever reason, we will re-install it at our standard labor costs provided the CoA sticker is still attached to the PC / Laptop. 
         If not, the client will have to buy a new license before software can be re-installed or provide us with the original license.

9.     Any repair time given by Xtreme TT, merely serves as a guideline and we will not be bound by it. 
         We will endeavor to keep the client informed during the entire repair process with regards to faults found, costs as well as anticipated repair times.

REVISION NO: 03                                                                                     REVISION DATE:  2022/01